1. Non-Returnable Items:
Special edition items and products produced in a limited quantity are non-returnable.

 

These items will be clearly noted in the product info section when purchasing or reviewing the products.

 

Discounted or sale items are also non-returnable or exchangeable unless the item is severely damaged or the wrong item was shipped due to an error on our part.

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2. Eligibility for Return:
Items must be unused, with tags attached, and in their original packaging to be eligible for return.

Proof of purchase (receipt) must be provided and will be verified against our purchase system. Returned items must be in resalable condition, meaning they should be free from stains, odors, or signs of wear.

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3. Return Shipping Costs:
Customers are responsible for return shipping costs unless the item is severely

damaged or the wrong item was shipped. In these cases, the company will cover the return shipping costs. Shipping costs will vary based on the customer’s location and address.

 

If the return is due to an error on the company's part, additional shipping costs will be covered by the company. For returns due to customer error (e.g., wrong item or size), the customer will bear the additional shipping costs.

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4. Refund or Exchange Options:
Customers may exchange the returned item for another product of equal or lesser value, choose a

different size,

or receive a replacement of the same product if it is returned in good condition. Limited edition and sale items cannot be refunded or exchanged unless they are severely damaged or the wrong item was sent.

 

In such cases, the issue must be validated by our security and product investigation team. If the fault is ours, the exchange or refund will be approved.

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5. Refund Eligibility for Severely Damaged or Incorrect Items:
If the product is severely damaged upon arrival or if the wrong item was shipped due to an error on our part,

 

the customer is eligible for a full refund. In such cases, the return shipping costs will also be covered by the company.

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6. Return Process:
Customers must email us within 3 days of delivery to request a return.

 

Any requests made after 3 days will not be eligible for a return.

 

The email should detail the issue with the product and include the receipt. Our team will respond within 1-10 days and guide you through the return process.

 

Refunds will be processed within 5-10 business days after approval.

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7. International Returns:
The return process is similar to domestic returns.

 

Customers must email us within 3 days of delivery. We will review the email within 0-10 days and determine if the return is eligible.

 

If so, refunds or exchanges will be processed within 15-40 days, depending on the customer’s country and location.

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8. Restocking Fees:
A restocking fee may be applied to returns for items that have been opened or used. This fee will be deducted from the total refund amount.

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9. Customer Responsibility for Returns:
Customers are responsible for ensuring that their return package is adequately protected.

 

We will not be responsible for items lost or damaged in transit back to us.

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10. Contact Information:
For any questions regarding the return process, please contact us at theonsetsupport@gmail.com